Service Operations Engineer

Ukraine · Full-time

About The Position

We are NeoGames, a global leader of iLottery solutions and services to the national and state-regulated lotteries.

We empower our customers to create the most successful iLottery programs with a complete solution that includes industry-leading omnichannel platforms, an innovative portfolio of the best performing interactive games, and a full suite of business and technology services.  

We are on the lookout for extraordinary people, who will be eager to learn, to be a part of a team and share our vision.

We are hiring a Service Operations Engineer to join us.

Responsibilities

  • Research and report issues found on the production environments (High Priority Issues)
  • Provide Tier 3/4 services for support center and third-party integrators
  • Monitor, and be responsible for the progress of all issues/bugs reported
  • Interface with various Departments, R&D and Customer Support groups to address product issues in complex environments
  • Maintain good internal and external customer communication, provide high level of support and minimize escalations to R&D
  • Prioritize daily missions/tickets and manage critical escalations

Requirements

  • Strong understanding of web and web-related technologies and Client/Server applications – Must
  • 1-3 years' experience in manual web testing or 3rd/4th level support position – An advantage
  • Bachelor's degree in Computer Science / Software Engineering (or similar)
  • Experience with Web debugging tools – An advantage
  • Previous experience in SQL
  • 24/7 availability in case of critical issues (on call duty)
  • Strong troubleshooting and problem solving skills
  • Excellent verbal and written communication skills in English
  • Service Oriented and good communication and interpersonal skills
  • Hard working, responsible, meticulous, detail-oriented, independent 

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