Site Reliability Engineer

Ukraine · Full-time · Senior

About The Position

We are NeoGames, a global leader of iLottery solutions and services to the national and state-regulated lotteries.

We empower our customers to create the most successful iLottery programs with a complete solution that includes industry-leading omnichannel platforms, an innovative portfolio of the best performing interactive games, and a full suite of business and technology services.  

We are on the lookout for extraordinary people, who will be eager to learn, to be a part of a team and share our vision.

We are hiring a Site Reliability Engineer to join us.

Responsibilities

  • Research and report issues and anomalies found in the production environments.
  • Provide Tier 2-3 services for support center and third-party integrators.
  • Expand and develop the monitoring coverage in the company.
  • Work with different tools for automation/monitoring.
  • Work in different environments (cloud/on-prem).
  • Work with different architectures (monolithic/SOA/MSA – K8s/Kafka)
  • Be a part of the application dev decision making (monitoring and operations aspects).
  • Interface with various Departments, R&D, and Customer Support groups to address product issues in complex environments.
  • Maintain good internal and external customer communication, provide a high level of support and minimize escalations to R&D
  • Prioritize daily missions and manage critical escalations
  • Working in a team with other junior NOC engineers
  • Working days — Monday — Friday and working hours are 2 pm — 11 pm

Requirements

  • Strong understanding of web and web-related technologies and Client/Server applications – Must
  • 1-2 years' experience in System/Tier 2 position – Must
  • Experience with PowerShell/bash/python scripts – Must
  • Knowledge in writing scripts/small applications – Must
  • 24/7 availability in case of critical issues (on-call duty)
  • Experience with monitoring tools (SCOM/ELK) – a significant advantage
  • Strong troubleshooting and problem-solving skills
  • Excellent verbal and written communication skills in English
  • Service-Oriented and good communication and interpersonal skills
  • Hard-working, responsible, meticulous, detail-oriented, independent 

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