Service Ops Engineer

Craving something new? Here’s your chance to be part of our newest team focused on building the extraordinary through online gaming and iLottery solutions.

NeoGames and Tek Experts have teamed up to bring together the best in product development and software engineering to build our remote team in Bulgaria.

Did you know NeoGames is a global leader of iLottery solutions and has 15+ years of innovation? We work with 14 lotteries in North America and Europe, billion-dollar companies and the massive Caesars Entertainment along with many other clients across the globe all focused on leveling up their game.

As a NeoGamer at Tek Bulgaria you’ll work on self-managed teams who launch products monthly with a suite of first-class tech solutions and an innovative games portfolio.

Ready to put your mind in the ring?

Responsibilities

You’ll focus on the following:

  • Monitoring of systems and applications 24/7
  • Communicate with customer in e-mails, tickets, and Slack
  • Solve incidents: performing basic troubleshooting and event correction according to the defined procedures
  • Prioritize and escalate incidents (when required) to the corresponding teams
  • Work with tickets
  • Perform documented daily routines and procedures

Qualification

You're right for us if you have:

  • Ability to work in USA business hours
  • Advanced English level
  • Problem-solving skills and a strong customer service attitude
  • A mindset that’s curious, self-learner, hardworking, team player, organized and responsible, dynamic, motivated
  • 1+ years of relevant experience in a customer-focused position involving technical knowledge

Build your career as a NeoGamer at Tek, and you’ll:

  • Be part of the Global iLottery Solutions team
  • Work with cutting-edge technologies, and new product development in large scale enterprise environments with cool complexity
  • Enjoy a work from anywhere in Bulgaria model
  • Participate in a self-managed, team environment
  • Appreciate competitive compensation and performance-based bonuses
  • Access additional health insurance, incl. dental package
  • Get discounts for shops, restaurants, and food vouchers