NOC Shift Leader
About The Position
We are NeoGames (Nasdaq: NGMS), a global leader of iLottery solutions and services to national and state-regulated lotteries.
We are part of the NeoGames Group, an iGaming powerhouse with 1100 employees spread across 8 countries.
At NeoGames, we pride ourselves on our “People first” culture. Not only has it been a core value in our organization for as long as we can remember but it also runs in our DNA and is felt in every aspect of our operations.
The NOC Shift Leader plays a crucial role in managing and overseeing operations during the shift, ensuring smooth workflow, and addressing any issues that may arise.
Responsibilities
Lead and supervise a shift, providing guidance and ensuring adherence to the team's procedures.
Monitor and manage shift operations to ensure efficiency and productivity.
Collaborate with other shift leaders and management to maintain seamless 24/7 operations.
Serve as a point of contact between shift staff and management, reporting any significant incidents, managing escalations, and coordinating with higher-level support teams as needed (Internally and Externally).
Maintaining the knowledge base, and continuously seeking opportunities to improve NOC processes and effectiveness.
Incident management - Detection, Analysis, Notification, Reaction until resolution, Documentation
Provide training and guidance to new and existing NOC engineers and support professional development initiatives for the team.
Ensuring that NOC tools and technologies are properly maintained and updated.
Requirements
Strong leadership and supervisory abilities.
Leading by example and fostering a positive work environment.
At least 1-year experience as a NOC, or part of any operational team - a must
Excellent verbal and written communication skills - an advantage
Willingness to work in shifts (including nights and weekends) - a must
Familiarity with the online industry and operations of the organization - an advantage
Familiarity with monitoring tools - an advantage
Ability to analyze data and correlation for technical issues.
Ability to collaborate with colleagues across different shifts and departments.
Effective multitasking and organizational abilities
Ability to think quickly and make sound decisions under pressure
Full position (5 shifts)